Privacy policy

Privacy Policy

23-05-2018

Hielkema Test Equipment B.V. and Hielkema Services & Calibration B.V.
At Hielkema Test Equipment B.V. and Hielkema Services & Calibration B.V. we always treat personal data with care. Within our organization it has already been clearly communicated with the staff how to deal with this. Since the introduction of the new AVG regulations, we have taken a few extra measures to protect your privacy even better. We would like to tell you in our privacy policy how we handle personal information and why we need it.

The privacy policy can be adjusted in the course of time if there are new developments regarding the regulations. The privacy policy always has the most recent date of change. The most recent privacy policy can always be found on our website www.hielkematest.nl.

1. Who is responsible for the personal data?

Hielkema Test Equipment B.V. and Hielkema Services & Calibration B.V., which are located at Vluchtoord 23, 5406 XP Uden, are responsible for the processing of your personal data, according to this privacy policy.

2. When does this privacy policy apply?

The policy applies to all personal data that we process, through any communication whatsoever. This data is from new customers, existing customers, suppliers, partners, staff and other business related people.

3. What are personal data?

These are all data that tells something about you as an individual or that can be used to identify you. You can think of your name, telephone number, e-mail address or work address.

4. From whom do we process this data and how do we get it?

At Hielkema Test Equipment B.V. and Hielkema Services & Calibration B.V. we process the personal data of new customers, existing customers, suppliers, partners, staff and other business related persons.
We usually receive this information from you by e-mail, telephone, website (contact form), by mail or during a business appointment on location.

It may also be that we receive information from someone within your network or organization, when the person in question acts from a business point of view and you have given permission for this. We assume that there is a clear communication within your organization about providing this personal information.

5. What data is processed from you, what do we do with it and for how long do we keep it?

5.1 For contact / communication

In order to provide you with the best possible service, for example if you wish to purchase a product or service from us or if you wish to receive more information about the products and services concerned, we may ask you for the following personal data:

Your name;
Your work address;
Your phone number;
Your email address.

We will not keep your data longer than necessary. If you purchase a product or service from us, it is the case that we have to keep certain personal data related to the order, for a period of 7 years, on the basis of the law.
Of course we can also ask you this information when we want to purchase a product / service or need information.

5.2 For orders

If you want to place an order for a product or service, we can ask you for personal data. We need this information to be able to perform the invoicing and administration work in a correct manner. Even if questions arise in the future, we can provide you with the best possible service through this information. The data we may ask are:

Your name;
your delivery address;
Your billing address;
Your phone number;
Your email address;
Your payment details.

We can also pass on your name, telephone number and delivery address to others if necessary. Think of delivery services / transporters or to manufacturers / suppliers if an order goes directly.

We will not keep your data longer than necessary. If you purchase a product or service from us, it is the case that we have to keep certain personal data related to the order, for a period of 7 years, on the basis of the law.

5.3 Data for service, maintenance and calibration work

If you have a fault or, for example, you want maintenance to be carried out on your equipment, we can ask you for some personal data. We need this to be able to have the work carried out by our service technicians in a correct manner. We will also need some data for invoicing and further settlement.

The information we may ask are:

Your name;
Your work address;
Your billing address;
Your phone number;
Your email address;
Your payment details.

We will not keep your data longer than necessary. If you purchase a product or service from us, it is the case that we have to keep certain personal data related to the order, for a period of 7 years, on the basis of the law.

6. With whom do we share your information?

We will not share your personal data if this is not necessary. Nevertheless, in a number of situations, we may share your information with others.

6.1 TTransporters and other logistics partners

If you place an order for a product or part, we ensure that the product is delivered to you safely. We work closely together with trusted transporters in the region. These transporters can receive the following information from you:

Your name;
Your delivery address;
Your phone number.

We also use other logistics partners (parcel delivery) for the delivery of smaller products. These logistics partners can receive the following information from you:

Your name;
Your delivery address.

6.2 Other companies and business related partners

If a business interest is involved, we may share some of your personal data with companies and business related partners. We only do this with your approval. Information that we could share after permission are:

Your name;
Your phone number;
Your e-mail address;
You function.

7. Where do we keep your personal data?

Internally, we make use of various software systems where we can keep your personal data. We only retain the data that are relevant to the situation. The software systems that we can use for this are PerfectView, MS Office, SnelStart, NewWays.

8. How do we ensure the safety of your data?

We have taken various technical and organizational measures to protect your personal data. Within our organization, only the authorized persons have access to your data and only when it is necessary for the performance of their work.

9. Welke rechten kunt u uitoefenen met betrekking tot uw persoonsgegevens?

9.1 Right of inspection

You have the right to inspect your personal data that Hielkema Test Equipment B.V. and Hielkema Services & Calibration B.V has processed. You can request this via e-mail, telephone or by means of an appointment at our location.

9.2 Right of correction

If your personal data is not correct, you can request us to correct the relevant data. You can report this to us via e-mail, telephone or by means of an appointment with us on location.

9.3 Right of objection

You have the right to object to the processing of your personal data if you do not agree with the way in which we do this. By means of an e-mail, phone call or by means of an appointment with us on location, you can file an objection.

9.4 Right to restriction

In some cases you have the right to limit the processing of your personal data for a certain period of time. In this case we will keep your data, but we will not use it.
By means of an e-mail, phone call or by means of an appointment at our location, you can ask us to temporarily not use your data.

9.5 Right to remove data

In some cases you have the right to have the personal data that we have from you removed. This is for example when we no longer need your personal data for the purposes for which it was obtained or when your data have been processed unlawfully by us.